Contact Us | The Salvation Army USA (2023)

Find Your Local Salvation Army

The Salvation Army's services, programs, and operations are unique to the communities in which they serve. Please enter a zip code below to find contact information for your nearest Salvation Army location.


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Frequently Asked Questions

Many anwsers to commonly asked questions are available on our website. Listed below of several of the most commonly asked questions.

Financial Donations

For your convenience, we have several ways in which you can donate to The Salvation Army.

  • Online - Make your donation online through our online donation form. Your donation goes to your local Salvation Army unless you specify another location.
  • Phone - Call in your donation by dialing 1-800-SAL ARMY (725-2769)
  • Mail - Find The Salvation Army service center closest to you to mail your check.
  • Text-to-Donate - Text “ARMY” to 51555 to make a donation via text message
  • Cryptocurrency - While Bitcoin is the original cryptocurrency and most widely followed, there are several cryptocurrencies options currently available to help us Do the Most Good. Learn more about donating Cryptocurrency.

See more ways to give on your Ways to Give page

Please contact The Salvation Army Donor Services by completing our online inquiry form or calling 1-800-SAL-ARMY.

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Please contact The Salvation Army donor services by completing our online inquiry form or calling 1-800-SAL-ARMY.

Receipts for mail donations are typically sent within 3 weeks following when The Salvation Army receives your gift. For online donations or donations made via 1-800-SAL-ARMY, a receipt is sent via email within minutes of the successful transaction.

If you did not receive a receipt for a financial gift you've made, please contact Donor Services by completing our online inquiry form or calling 1-800-SAL-ARMY.

Refunds are available within 180 days of your original (online) donation:
- By calling donor services (1-800-SAL-ARMY)
- By completing our online inquiry form

If the requested refund is beyond 180 days of the original donation, please call 1-800-SAL-ARMY, and your request will be evaluated on an individual-case basis.

Support current large-scale National and International disaster relief efforts or learn more about how The Salvation Army supports disaster recovery efforts on our Emergency Disaster Services page.

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We only offer select giving options online which enable us to meet the needs of the people we serve in your community or the community you choose to support. By supporting these programs, you give The Salvation Army the resources and flexibility essential to respond where assistance is needed the most. For additional assistance in donating to an option not listed, please contact Donor Services by calling 1-800-SAL-ARMY.

Yes. Please contact The Salvation Army donor services by calling 1-800-SAL-ARMY. Please have ready the date of your gift, the dollar amount, the fund it went to, and the fund you would like it to go to. If you need to leave a voicemail message, please be sure to leave your name and phone number, including your area code.

Your email address is required so we can send you a proper acknowledgement of your gift. Details of your donation are found in this email, which you can print or save for tax purposes. The Salvation Army will not sell, trade, or share personal information about our financial donors with anyone else, nor will we send mailings to our financial donors on behalf of other organizations, unless a donor has given us specific permission to do so.

If you set up your monthly gift through the web, you may make changes to your monthly giving donation by logging into your account. All changes that you make are processed immediately. If you do not have an account or are not sure of your account, you may contact The Salvation Army Donor Services by completing our online inquiry form or calling 1-800-SAL-ARMY for handling. Donor Services may process your request the same month, or the following month, depending upon when we receive your call.

If you set up your monthly gift through another method, please contact The Salvation Army Donor Services by completing our online inquiry form or calling 1-800-SAL-ARMY.

See if your donation can be matched by your employer.

In-Kind Donations

Yes. Please visit or call 1-800-SA-TRUCK to learn more about what The Salvation Army accepts. If neither one of these resources is able to provide you with an answer, visit our location search page to locate the Salvation Army branch nearest to you. From this site, you will be able to contact someone at your local office who may be able to assist you. If it is determined that your local Salvation Army unit is able to accept these items, you can schedule a pick-up by calling the above number.

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Receipts for drop-off donations are handed out when you drop off your donation at one of our manned donation drop off locations. For donation pickups scheduled online or made via 1-800-SAL-ARMY, a receipt is sent via email after a successful pick-up.

If you did not receive a receipt for a donation in-kind, please contact Donor Services by calling 1-800-SATRUCK.

To cancel a scheduled donation pick-up, please contact Donor Services by calling 1-800-SA-TRUCK.


Please visit to determine The Salvation Army unit nearest to you. By entering your ZIP code in the appropriate search box, you will be able to see the Salvation Army locations that are found nearest to your local ZIP code and what volunteer opportunities are available, as well as important contact information.

Getting Help

The Salvation Army exists to meet human need wherever, whenever, and however we can. View our service categories.

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If you or a loved one need assistance, please visit to determine The Salvation Army office nearest to you. Many of our locations offer options for a variety of financial, residential, and emergency assistance. By entering your ZIP code in the appropriate search box, you will be able to see the Salvation Army locations that are found nearest to your local ZIP code and what services they offer.

Employment Opportunities

View open positions at The Salvation Army's National Headquarters in Alexandria, VA or find open opportunities near you.


We’re sorry to hear that you’re having trouble with the website. Please contact The Salvation Army webmaster by completing our online inquiry form.

The Salvation Army National Headquarters

Send Us an Email
615 Slaters Lane, Alexandria, VA 22314

Contact Us

For your convenience, we've answered most commonly asked questions in the FAQ section above. If you were unable to find an answer to your question, fill out the form below. To best serve you, make sure to select the most applicable option so that we may route your request appropriately.

Please note: we only collect personal information to be able to respond to your request.

Utilities, Rent or Food Assistance

To receive assistance, please contact your local Salvation Army. Find your closest location on an interactive map. You can also call 1-800-SAL-ARMY to get information about your local Salvation Army and how they might be able to assist.

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Fill out my online form.


Is there Salvation Army in USA? ›

Around the world, the Salvation Army have Emergency Services Support Units throughout the country and Emergency Disaster Services in the United States.

Where is the Salvation Army headquarters in the United States? ›

The information in this profile pertains to National Headquarters, located in Alexandria, VA. Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God.

How does the Salvation Army help those in need? ›

We offer practical help for people without discrimination, stand up for those who are vulnerable, fight against injustice and encourage people to deepen their relationship with God. The services we offer are diverse and responsive to the realities of life in the communities we serve. Our values.

Are the Salvation Army a good charity? ›

Overall, they are a very supportive company if you have any issues or need any help and are friendly. They have Learning Booth courses for both staff and volunteers where you can gain certificates. They also help with work experience, accommodation, food banks and also offer a counselling service.

Is Salvation Army a religion? ›

The Salvation Army is not a religion nor is it a mix of denominations. The Salvation Army stands independently as a denomination of the Christian church alongside other churches, for example, the Anglican, Baptist and Uniting Church.

Who is the head of Salvation Army? ›

Brian Peddle

Why is Salvation Army called Sally Ann? ›

As Canadian soldier Will Bird wrote in his classic war memoir, Ghosts Have Warm Hands: “Every front-line soldier of World War I knew that his true friend was the man in the Salvation Army canteen.” The troops coined the affectionate nickname 'Sally Ann' to describe the Salvation Army while the familiar Red Shield logo ...

Why do the Salvation Army do what they do? ›

Its mission is: to preach the gospel of Jesus Christ. to meet human needs in His name without discrimination.

What do Salvation Army believe? ›

We believe that the Lord Jesus Christ has by His suffering and death made an atonement for the whole world so that whosoever will may be saved. We believe that repentance toward God, faith in our Lord Jesus Christ and regeneration by the Holy Spirit are necessary to salvation.

Can anyone join the Salvation Army? ›

Adherent membership

Anyone can become an adherent member of The Salvation Army if they believe in the Lord Jesus Christ and seek to follow and be like him; participate in the worship, fellowship, service and support of a local Salvation Army congregation; and identify with the Army's Mission Statement.

How does Salvation Army make money? ›

Salvation Army budgets depend on public donations. The Red Kettle drive each Christmas season is a prime outlet for public giving. Salvation Army chapters also have direct mail campaigns. Families also opt for their planned giving to benefit the Salvation Army.

How much does the CEO of Salvation Army make a year? ›

The salary of the CEO of the Salvation Army is estimated to be $122,330 per year.

Is the Red Cross a good charity? ›

Good. This charity's score is 88.99, earning it a 3-Star rating. Donors can "Give with Confidence" to this charity.

How does Salvation Army spend their money? ›

The money is used year-round by the Salvation Army to provide food for the hungry, disaster relief, assistance for disabled people, outreach to elderly and ill people, shelter and necessities for the homeless and opportunities for underprivileged children.

Should you wash clothes before donating? ›

No fabric items like bedding, towels, or clothes should be donated unless they have been cleaned. Dry clean or wash everything and treat any stains before donating.

Where is the best place to donate items? ›

Where Can I Donate General Household Goods?
  1. Goodwill. With more than 3,200 thrift stores around the country, Goodwill is one of the most popular places to donate used goods. ...
  2. Salvation Army. ...
  3. Habitat for Humanity. ...
  4. Pickup Please/ Vietnam Veterans of America. ...
  5. AMVETS National Service Foundation. ...
  6. Planet Aid. ...
  7. Animal Shelters.

What do you do with used clothes? ›

What to do with old clothes
  1. 1) Transform and upcycle into something new. ...
  2. 2) Check out local textile & fabric recycling spots. ...
  3. 3) Ask your council about textile collections. ...
  4. 4) Give to an animal shelter. ...
  5. 5) Donate to charity. ...
  6. 6) Pass on or hand them down. ...
  7. 7) Rent your clothes. ...
  8. 8) Swap your old clothes.
10 Oct 2022

Why is salvation Army not baptized? ›

Fewer still are aware that the Salvation Army, for most of its history, avoided Communion, also called the Eucharist or Lord's Supper, and baptisms on the grounds that those outward symbols of Christian faith were unnecessary and might substitute for a fully lived life of faith and love.

Why do salvation Army wear uniforms? ›

Soldiers are encouraged to wear the uniform as a sign of covenant community. The uniform is a visible profession of faith in Jesus Christ and identifies the wearer with the Christian faith. The uniform also identifies the wearer as being a person who can be called upon to discover more about the Christian faith.

How many members does the Salvation Army have? ›


Is The Salvation Army worldwide? ›

With a presence in 132 countries, The Salvation Army's global footprint is SAWSO's map for engagement.

What does The Salvation Army actually do? ›

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Who will pick up donations for free in my area? ›

These eight organizations offer donation pickups.
  • The Salvation Army. When you think about where to donate unwanted belongings, your mind might go to The Salvation Army first. ...
  • Goodwill. ...
  • AMVETS National Service Foundation. ...
  • Habitat for Humanity. ...
  • Pickup Please. ...
  • Furniture Bank Network. ...
24 Jun 2022

How do I donate to local salvation Army? ›

Q: How do I donate to my local Salvation Army Thrift Store
  1. Step 1: Call your local donation center or visit its website to find out the hours of operation and what items are allowed.
  2. Step 2: Drop off your items at the donation center near me.


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